Streamlining IT Monitoring and Response Time
Our Network Operations Center (NOC) provides a centralized location for our IT technicians to directly monitor and support customer environments using enterprise-class remote monitoring and management tools.
The NOC helps the nVision team keep a watchful eye over all monitored endpoints to ensure 24/7/365 uptime for our customers. Whether your company utilizes an in-house or cloud infrastructure provider, or a hybrid solution, our NOC tracks every netflow, hop, server, and endpoint attached to their network.
Through the NOC, we monitor infrastructure health, security, and capacity, and we make decisions and adjustments to ensure optimal network performance and organizational productivity.
Being proactive ensures that when intervention is needed, our NOC team can create alerts (or “tickets”) that identify and categorize the issue based on severity, alert type, and more. These tickets are either assigned to our NOC or Service Desk teams, or escalated directly to our customer’s engineers to resolve the problem and identify its root cause to prevent future issues.
Our NOC capabilities include:
- Application software installations, troubleshooting, and updating
- Email management services
- Backup and storage management
- Network discovery and assessments
- Policy enforcement
- Firewall and intrusion prevention system (IPS) monitoring and management
- Antivirus scanning and remediation
- Patch management and whitelisting
- Shared threat analysis
- Optimization and quality of service reporting
- Voice and video traffic management
- Performance reporting and improvement recommendations
Contact us to learn more about how we can provide world-class remote monitoring and management services.
615 N 48th St
Phoenix, AZ 85008
7315 N. Oracle Road Suite 230
Tucson, AZ 85704
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