Help Desk

Assistance Every Minute of Every Day

nVision’s award-winning 24/7 Service Desk solutions based on ITIL methodology have made them an industry-leading Help Desk provider.

We own the process from start to resolution, and ensure that no matter the issues severity, we are putting the customer and their needs first.  Our aim is to solve every problem from the first call, and following up to provide the highest level of service. We also provide on-site solutions from our multiple U.S. locations, or provide hybrid solutions for our international clients.

Why our customers choose our award-winning Service Desk:

  • First Call Resolution rate of over 82%.
  • Industry leading low turnover ensuring that our team is familiar with the customer’s environment and infrastructure.
  • Expertise and certification in Microsoft, Cisco, VMware, HP, Dell and other technologies.
  • World class ticketing and monitoring systems.
  • 24/7 U.S.-only support and hybrid global support model.

Service Desk Support Services:

  • Remote takeover (RTO)
  • Ticketing system
  • POS support
  • Hardware troubleshooting
  • Software support
  • Operations support
  • Mobile and BYOD support
  • Vendor Management
  • Logistics support
  • Employee service center
  • 24/7 US based or global support
  • Bilingual support
  • White labeled support services

Contact us to talk about how we can improve your service desk experience.

Other Info
Contact

Phoenix Office
615 N 48th St
Phoenix, AZ 85008
(855) 494-6943

Tucson Office
7315 N. Oracle Road Suite 230
Tucson, AZ 85704
(855) 494-6943

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